FAQs

Which domestic appliances is Denby safe for use in?

Denby can be safely used for cooking food in a microwave (it is not recommended that the microwave is used for warming plates), oven and for use in the fridge, freezer and dishwasher. Denby recommends using low temperatures and liquid detergents in your dishwasher. All pottery and china can crack if exposed to sudden changes in temperature, no matter how strong it is, so please don't take items from the freezer and put them straight into the oven or microwave, or expose to direct heat sources such as the hob or grill.

Why is there colour variation in some Denby Patterns?

Denby is very much a handcrafted product, where glazes are often applied by hand. A difference of 1/1000th of an inch in glaze thickness can cause a slight variation in colour when the piece is fired. Slight variations in colour are part of the beauty of handcrafted products and means that no two pieces are identical.

Does Denby make their own Glass?

Denby glass is designed by the team at Denby and then handmade and mouthblown for us by renowned glass factories.

Can Denby Glass be used in the Dishwasher?

The colour in Denby glass is created by rolling clear glass in coloured chips and melting them so that they fuse. The result makes the colour permanent and irremovable, and because it contains no lead, Denby glass is safe for use in the dishwasher. Again we recommend the use of low temperatures and liquid detergents in the dishwasher.

Does Denby make Products for anyone else?

No, any products designed and manufactured by Denby are sold under the Denby brand name worldwide. We have recently collaborated with a number of retailers to create ranges exclusive to them, but these products still feature the Denby brand name.

How long will a pattern be available for and how will I know if the pattern I collect is to be discontinued?

Denby gives its customers one years notice of discontinuation on all patterns and operates The Denby for Life Promise - register your details and the Denby pattern you collect with us and we will tell you, 12 months in advance, of any plans to stop making it. The Denby Promise offers many other benefits - see the Denby Promise page for details.

Can I still Get Discontinued Patterns?

As part of our service to Denby collectors, we can provide a list of Tableware Matching Services that deal with discontinued Denby patterns and items. If you are unable to locate discontinued items then please try our on-line store. If we are unable to help, the following Tableware Matching Services may have stock.

Why do I Need a Password?

When you create a password it allows you to access your account information. Once entered, your contact, delivery and payment details will be stored and you will not have to re enter them again when you make your next order. You can also track your order status and order history.

Your password is unique to your email address and ensures that your account details remain secure. You can access you account information at any time to edit any of your account details.

Each time you return to this site, remember to sign in using your email and password.

Why do I Need to Enter My Email Address?

We use your email address as our means of identifying you. This is the address your registration will be stored against.

Why do I Need to Log In?

To make your Checkout Process easier.

When you sign in and register with our site for the first time you can create your account information page which details your contact, delivery and payment information.

Once entered, your details will be stored in your account and you will not have to re enter them again when you make your next order.

You can track your order status and order history. You can access you account information at any time and edit any of your account details.

Why Should I Save My Payment Details?

If you save your payment details it will make your Checkout process easier. Once your payment details are entered, your details will be stored in your account and you will not have to re-enter them again when you make your next order.

Frequent Mistakes

When entering your card details please ensure that you check the following:

If you experience problems with entering your payment details please do not hesitate to contact our Customer Services team.

Switch Cards and Issue Numbers - when using a Switch card please enter the long payment number (the longest number displayed in the centre of the card), not the smaller account number at the base of the card.

An issue number is only required for a Switch card. If your Switch card has no issue number, like some Royal Bank of Scotland cards, then leave this field blank.