Useful Information

Group Bookings

We welcome coaches at any time, for shopping or just a coffee break. However, pre-booking a Tour for a group of 10 or more people is essential and will entitle you to the following:

10% Tour Discount
Shopping Vouchers for every member of the party
Free meal for the coach driver
Set price lunch menus in Bourne's Restaurant

School Trips

Pre-booking is essential. The children will be introduced to the sights and sounds of a working pottery in a real industrial environment. The School Tour includes:

School Visit Guide & Activity Sheet
10% Tour Discount
Special rates for fired pieces to keep


We are committed to providing equal access to all of our customers.

The Denby Pottery Village is accessible to all visitors, as is the Craftroom, and there are disabled toilet facilities in both areas.

However due to safety reasons we regret that we are unable to take children under 6, prams, babies/children in arms or wheelchairs users on the Full Factory Tour which is conducted within a working factory environment.

Hearing helper is available for Tours (please ask at the time of booking).

A wheelchair is available for use at the Village, please ask at Reception.

What is a Second/Near Perfect Piece

During production, and as a result of our high-quality standards, we produce a quantity of ‘Near Perfect’ pieces every week. During kiln firing, slight variations in temperature can occur which result in glazed pots appearing slightly lighter or darker than the ideal standard, or minor surface imperfections can arise. These are purely cosmetic blemishes and in no way detract from the safety, strength or durability of the pieces concerned. In addition, they are 100% safe to use in the dishwasher, freezer, microwave and oven.

Gift Vouchers

Denby Gift Vouchers

Our Gift Vouchers make ideal presents allowing the recipient to purchase exactly what they want. You can buy and redeem Denby Gift Vouchers in any of our Factory Outlet Shops, with the exception of our Boundary Mills Stores (at Colne and Walsall).

Our Vouchers come in denominations of £10, £5 and £1 and are valid for a year from purchase.

Love2Shop Vouchers

We are pleased to announce that we accept Love2shop Gift Vouchers in our Factory Outlet Stops, except in our Boundary Mills Stores at Colne and Walsall.

Love2shop Gift Vouchers are accepted at 20,000 top UK stores, making them the perfect gift idea for family, friends, fact everyone. They are a great idea for Birthdays, Christmas and other special occasions, giving the lucky recipient the choice of thousands of fantastic places to shop, visit, eat.

You can buy Love2shop Vouchers by visting the website and simply choose the amount of Love2shop Vouchers you would like and add them to your basket.Next Day Delivery is available on Love2shop Gift Vouchers - perfect if you're in a hurry!

Bridal List Service

Telephone or visit your nearest Denby Factory Shop and ask to speak to a Bridal Adviser. You can draw up your list at home or in store. Once your list is finalised the shop will issue you with 50 Guest Cards with your unique reference number and shop location. Your guests simply telephone or visit to make a purchase. Gifts can be stored at the shop, or taken by the guest at the time of purchase.

Please note that we are unable to post gifts out or process purchases on line. This service is not available at the Portsmouth shop.