Our standard mainland UK Delivery service is 3 to 5 working days (excluding weekends and Bank Holidays). If you have not received your order within 7 working days, please contact our Consumer Services team for assistance:
Telephone: 01773 740899 or if outside of the UK +44 1773 740899
If you would like your Denby in time for Christmas then please place your order by midnight on the 19th December for UK delivery addresses. Whilst we will do all we can to deliver your order before Christmas, very occasionally unavoidable factors may delay a parcel (bad weather or postal strikes, for example). Orders placed after this time will be despatched as quickly as possible but may arrive after Christmas.
Goods are delivered Monday to Friday during normal working hours by our contracted carrier within the UK (DPD). The standard delivery charge is now £3.95 per order for a limited time. We now offer free delivery on orders over £50 to UK addresses for a limited time. This is based on our Standard Delivery Service. Please be advised that Weekends and Bank Holidays are not classed as working days.
We do not process payment for orders until we have the stock and the order is released for our warehouse to despatch to you. We reserve the right not to accept your order at our own discretion.
We collect certain information when you place an order with us which is required to allow us to process your transaction and deliver your order. This includes your contact details, order details, details of your address(es) and payment details. We will use this information to process your transaction and dispatch your order via our couriers.
Unfortunately we are unable to deliver to BFPO addresses.
We are pleased to also accept orders via Shop Online for delivery within selected European countries: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Republic of Ireland, Romania, Slovak Republic, Slovenia, Spain. We aim to deliver your goods within 5-8 working days of despatching your order.
For delivery charges within the European Union please see the table below:
|Mainland UK||Republic of Ireland||Continental Europe|
|Orders up to £50||£3.95||£12.50||£15|
|Orders of £50.01 - £100||FREE||£12.50||£20|
|Orders of £100.01 - £150||FREE||£12.50||£20|
|Orders of £150.01 - £300||FREE||£12.50||£30|
|Orders over £300||FREE||£12.50||£45|