Delivery Information

Standard Delivery

Our standard mainland UK Delivery service is 3 to 5 working days (excluding weekends and Bank Holidays) of receiving your order using our contracted UK carrier DPD.

Please note that Weekends and Bank Holidays are not classed as working days.

If you have any queries relating to your order, please contact our Consumer Services team for assistance:

Email: consumer.services@denby.co.uk

Telephone: 01773 740899 or if outside of the UK +44 1773 740899

Goods are delivered Monday to Friday during normal working hours by our contracted carrier within the UK (DPD). The standard delivery charge is now 4.95 per order. We now offer free delivery on orders over 50 to UK addresses for a limited time. This is based on our Standard Delivery Service. Please be advised that Weekends and Bank Holidays are not classed as working days.

Express Delivery

Our Express UK Delivery service charge is 7.95 per order. Free Delivery on orders over 50.00 does not apply to Express Delivery.

Express orders placed by midday Monday to Thursday will be delivered the next day.

Express orders placed on Thursday (pm), Friday, Saturday or Sunday will be delivered the following Tuesday.

Deliveries do not take place on weekends or Bank Holidays. Express orders placed on a Bank Holiday will be processed the following working day. An order placed on Bank Holiday Monday will be processed on the Tuesday and delivered on the Wednesday.

Deliveries to the Scottish Highlands & Islands, the Isle of Wight, the Isle of Man and Northern Ireland will take an extra day or two to arrive.


Please note:

We do not process payment for orders until we have the stock and the order is released for our warehouse to despatch to you. We reserve the right not to accept your order at our own discretion.

We collect certain information when you place an order with us which is required to allow us to process your transaction and deliver your order. This includes your contact details, order details, details of your address(es) and payment details. We will use this information to process your transaction and dispatch your order via our couriers.

Unfortunately we are unable to deliver to PO boxes.

We are pleased to also accept orders via Shop Online for delivery within selected European countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Republic of Ireland, Romania, Slovak Republic, Slovenia, Spain. We aim to deliver your goods within 5-8 working days of despatching your order.

For delivery charges within the European Union please see the table below:

Mainland UK Std Mainland UK Express Republic of Ireland Continental Europe
Orders up to 50 4.95 7.95 12.50 15
Orders of 50.01 - 100 FREE 7.95 12.50 20
Orders of 100.01 - 150 FREE 7.95 12.50 20
Orders of 150.01 - 300 FREE 7.95 12.50 30
Orders over 300 FREE 7.95 12.50 45

Cancellation and Returns Policy

If for any reason you are not completely satisfied with your purchase, you can cancel your order within 30 days of receiving your goods. You must notify Denby within 30 days of receipt by one of the following means: in writing to Consumer Services, Denby Retail Ltd, Denby, Derbyshire, DE5 8NX, by email to consumer.services@denby.co.uk or by telephone on +44 (0)1773 740899. We will then advise you on how to return the goods, so that they reach us speedily and safely. We would ask that you take good care of the goods whilst in your possession, that they are unused and returned to us with barcodes still attached and in the original packaging.

If you wish to return goods then you will be required to pay the return delivery charges, as we will only refund the original payment for the goods and the associated delivery charge. If any goods are received in a faulty condition then please contact our Consumer Services team on +44(0)1773 740899 to discuss return options.

If you do cancel your order but do not return the goods, we may arrange to collect them from you at your cost. Your refund will be processed as soon as possible and within 30 days of the order cancellation at the latest.

These conditions do not affect your statutory rights as a UK consumer.