Our standard mainland UK Delivery service is 3 to 5 working days (excluding weekends and Bank Holidays). Please note that Weekends and Bank Holidays are not classed as working days. During our May Spectacular it could take up to 10 working days for your order to arrive due to high demand. If you have not received your order within 10 working days, please contact our Consumer Services team for assistance:
Telephone: 01773 740899 or if outside of the UK +44 1773 740899
Goods are delivered Monday to Friday during normal working hours by our contracted carrier within the UK (DPD). The standard delivery charge is now £3.95 per order for a limited time. We now offer free delivery on orders over £50 to UK addresses for a limited time. This is based on our Standard Delivery Service. Please be advised that Weekends and Bank Holidays are not classed as working days.
Our Express UK Delivery service charge is £7.95 per order. Free Delivery on orders over £50.00 does not apply to Express Delivery.
Express orders placed by midday Monday to Thursday will be delivered the next day.
Express orders placed on Friday, Saturday or Sunday will be delivered the following Tuesday.
Deliveries do not take place on weekends or Bank Holidays. Express orders placed on a Bank Holiday will be processed the following working day, eg an order placed on Bank Holiday Monday will be processed on the Tuesday and delivered on the Wednesday.
Deliveries to the Scottish Highlands & Islands, the Isle of Wight, the Isle of Man and Northern Ireland will take an extra day or two to arrive.
We do not process payment for orders until we have the stock and the order is released for our warehouse to despatch to you. We reserve the right not to accept your order at our own discretion.
We collect certain information when you place an order with us which is required to allow us to process your transaction and deliver your order. This includes your contact details, order details, details of your address(es) and payment details. We will use this information to process your transaction and dispatch your order via our couriers.
Unfortunately we are unable to deliver to BFPO addresses.
We are pleased to also accept orders via Shop Online for delivery within selected European countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Republic of Ireland, Romania, Slovak Republic, Slovenia, Spain. We aim to deliver your goods within 5-8 working days of despatching your order.
For delivery charges within the European Union please see the table below:
|Mainland UK Std||Mainland UK Express||Republic of Ireland||Continental Europe|
|Orders up to £50||£3.95||£7.95||£12.50||£15|
|Orders of £50.01 - £100||FREE||£7.95||£12.50||£20|
|Orders of £100.01 - £150||FREE||£7.95||£12.50||£20|
|Orders of £150.01 - £300||FREE||£7.95||£12.50||£30|
|Orders over £300||FREE||£7.95||£12.50||£45|