Delivery Information

Standard Delivery

Our standard mainland UK Delivery service is 3 to 5 working days (excluding weekends and Bank Holidays) of receiving your order using our contracted UK carrier DPD. Please note that during our Black Friday Event your order will take longer to arrive and could take up to 10 working days. Please note that Weekends and Bank Holidays are not classed as working days. If you have any queries relating to your order, please contact our Consumer Services team for assistance:


Telephone: 01773 740899 or if outside of the UK +44 1773 740899

Goods are delivered Monday to Friday during normal working hours by our contracted carrier within the UK (DPD). The standard delivery charge is now 3.95 per order for a limited time. We now offer free delivery on orders over 50 to UK addresses for a limited time. This is based on our Standard Delivery Service. Please be advised that Weekends and Bank Holidays are not classed as working days.

Last Order Date for Christmas

Please place your orders for Christmas by 5pm on Monday the 21st December for deliveries to the UK. Deliveries to international destinations will take longer so we suggest ordering by Monday the 7th December. Please be aware that delivery timings could be affected in the event of bad weather conditions or other factors outside of Denby's control. If this is the case our delivery messaging will be updated. You have an extended time to return your Christmas orders. Please contact Denby by the 29th January 2016 if you wish to cancel your Christmas orders.

Please note:

We do not process payment for orders until we have the stock and the order is released for our warehouse to despatch to you. We reserve the right not to accept your order at our own discretion.

We collect certain information when you place an order with us which is required to allow us to process your transaction and deliver your order. This includes your contact details, order details, details of your address(es) and payment details. We will use this information to process your transaction and dispatch your order via our couriers.

Unfortunately we are unable to deliver to BFPO addresses.

We are pleased to also accept orders via Shop Online for delivery within selected European countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Republic of Ireland, Romania, Slovak Republic, Slovenia, Spain. We aim to deliver your goods within 5-8 working days of despatching your order.

For delivery charges within the European Union please see the table below:

Mainland UK Std Mainland UK Express Republic of Ireland Continental Europe
Orders up to 50 3.95 7.95 12.50 15
Orders of 50.01 - 100 FREE 7.95 12.50 20
Orders of 100.01 - 150 FREE 7.95 12.50 20
Orders of 150.01 - 300 FREE 7.95 12.50 30
Orders over 300 FREE 7.95 12.50 45