FAQs

Which domestic appliances is Denby safe for use in?

Denby can be safely used for cooking food in a microwave (it is not recommended that the microwave is used for warming plates), oven and for use in the fridge, freezer and dishwasher (except for coloured lustre glass). Whilst Denby tableware is safe to use in a dishwasher, constant dishwashing may result in discolouration of product over time and we recommend using low temperatures and liquid detergents in your dishwasher.

All pottery and china can crack if exposed to sudden changes in temperature, no matter how strong it is, so please don't take items from the freezer and put them straight into the oven or microwave, or expose to direct heat sources such as the hob or grill.

Why is there colour variation in some Denby patterns?

Denby is very much a handcrafted product, where glazes are often applied by hand. A difference of 1/1000th of an inch in glaze thickness can cause a slight variation in colour when the piece is fired. Slight variations in colour are part of the beauty of handcrafted products and means that no two pieces are identical.

Does Denby make their own Glass?

Denby glass is designed by the team at Denby and then handmade and mouthblown for us by renowned glass factories.

Can Denby Glass be used in the dishwasher?

The colour in Denby glass is created by rolling clear glass in coloured chips and melting them so that they fuse. The result makes the colour permanent and irremovable, and because it contains no lead. Denby glass is safe for use in the dishwasher (except for coloured lustre glass). Again we recommend the use of low temperatures and liquid detergents in the dishwasher.

Does Denby make products for anyone else?

No, any products designed and manufactured by Denby are sold under the Denby brand name worldwide. We have recently collaborated with a number of retailers to create ranges exclusive to them, but these products still feature the Denby brand name.

Can I buy replacement lids from Denby?

We are happy to sell replacement lids for any current Denby item. Although lids are not available to purchase through our online store, our customer services team will be happy to confirm prices and availability and take your order on 01773 740899.

How long will a pattern be available for and how will I know if the pattern I collect is to be discontinued?

Denby gives its customers one years notice of discontinuation on selected patterns within The Denby for Life Promise - register your details and the Denby pattern you collect with us and we will tell you, 12 months in advance, of any plans to stop making it. For the full list of patterns that are included, please see the Registration Page. The Denby Promise offers many other benefits - please see the Denby Promise page for details.

Can I still get discontinued patterns?

As part of our service to Denby collectors, we can provide a list of Tableware Matching Services that deal with discontinued Denby patterns and items. If you are unable to locate discontinued items then please try our on-line store. If we are unable to help, the following Tableware Matching Services may have stock.

  • Platemates
    Fairview
    High Birstwith
    Harrogate
    North Yorkshire
    HG3 2LG
    UK
    Tel: 01423 770368
    Contact: Alison Stockdale
    Web: www.platemates.co.uk
  • Past Presence
    30 The Crescent
    Horsley Woodhouse
    Ilkeston
    Derbyshire
    DE7 6BJ
    UK
    Tel: 01332 781237
    Fax: 01332 781237
    Contact: Joan and Geoff Peach
    Web: www.pastpresence.net
  • Tableware for Life
    4 Nuffield Road
    St Ives
    Cambridgeshire
    PE27 3LX
    UK
    Tel: 01480 463212
    Contact: Mrs C Sweet
    Web: www.tablewareforlife.co.uk
  • Chinasearch Ltd
    4 Princes Drive
    Kenilworth
    Warwickshire
    CV8 2FD
    UK
    Tel: 01926 512402
    Fax: 01926 859311
    Contact: Helen Rush/Jackie Wigley
    Web: www.chinasearch.co.uk
  • Stoneware Quest
    PO Box 637
    Bedford
    Bedfordshire
    MK44 2YY
    UK
    Tel: 01234 772955
    Fax: 01234 771745
    Contact: Sue and Bruce Edwards
    Web: www.stonewarequest.co.uk

  • Tablewhere?
    Unit 4 Princes Drive Industrial Estate
    Kenilworth
    Warwickshire
    CV8 2FD
    UK
    Tel: 0845 130 6111
    Contact: Kim Cotton
    Web: www.tablewhere.co.uk
  • Keystones 20 Kingston Avenue
    Stafford
    Staffordshire
    ST16 3RX
    UK
    Tel: 01785 256648
    Contact: Alva and Graham Key
    Web: www.keystones.co.uk
  • 20th Century Collector 45 Marsh Lane
    Belper
    Derbyshire
    DE56 1GS
    UK
    Tel: (+44) 7919 184117
    Contact: Heather Smith
    Web: www.20thcenturycollector.com

Which European destinations do you ship to?

We are pleased to ship to the following European Destinations; Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Estonia, France, Germany, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain.

Why do I need a password?

When you create a password it allows you to access your account information. Once entered, your contact, delivery and payment details will be stored and you will not have to re enter them again when you make your next order. You can also track your order status and order history.

Your password is unique to your email address and ensures that your account details remain secure. You can access you account information at any time to edit any of your account details.

Each time you return to this site, remember to sign in using your email and password.

Why do I need to enter my Email address?

We use your email address as our means of identifying you. This is the address your registration will be stored against.

Why do I need to log in?

To make your Checkout Process easier.

When you sign in and register with our site for the first time you can create your account information page which details your contact, delivery and payment information.

Once entered, your details will be stored in your account and you will not have to re enter them again when you make your next order.

You can track your order status and order history. You can access you account information at any time and edit any of your account details.

Why should I save my payment details?

If you save your payment details it will make your Checkout process easier. Once your payment details are entered, your details will be stored in your account and you will not have to re-enter them again when you make your next order.

Frequent mistakes

When entering your card details please ensure that you check the following:

  • You have entered the correct card type (eg Mastercard, Visa, Switch)
  • You have entered the card number correctly (the card number is the longest number shown on the card)
  • You have used the correct cardholders name
  • You have entered the expiry and valid from dates correctly

If you experience problems with entering your payment details please do not hesitate to contact our Customer Services team.

Switch Cards and Issue Numbers - when using a Switch card please enter the long payment number (the longest number displayed in the centre of the card), not the smaller account number at the base of the card.

An issue number is only required for a Switch card. If your Switch card has no issue number, like some Royal Bank of Scotland cards, then leave this field blank.