Terms & Conditions

Delivery Information

We aim to deliver your goods to anywhere in the UK within 3 - 5 working days of despatching your order, however due to exceptional demand at this busy period your order could take up to 10 working days to arrive. Please note that Weekends and Bank Holidays are not classed as working days.

Goods are delivered Monday to Friday during normal working hours by our contracted carrier within the UK (DPD). The standard delivery charge is now £3.95 per order for a limited time. We now offer free delivery on orders over £50 to UK addresses for a limited time. This is based on our Standard Delivery Service. Unfortunately we are unable to deliver to BFPO addresses.

Please note that we do not process payment for orders until we have the stock and the order is released for our warehouse to despatch to you.

We are pleased to also accept orders via Shop Online for delivery within selected European countries: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Republic of Ireland, Romania, Slovak Republic, Slovenia, Spain. We aim to deliver your goods within 5-8 working days of despatching your order. Please note that Weekends and Bank Holidays are not classed as working days.

We reserve the right not to accept your order at our own discretion.

Payment

We accept payment by credit card, debit card and Paypal on this site. Cards accepted are Mastercard, Visa, Visa Debit/Delta and Visa Electron. We do not process payment until the stock is in our warehouse and the order is released for despatch to you.

If you do not wish to send your details over the web for any reason, you can ring us on +44 (0)1773 740899 and we will be happy to take your order by phone. Alternatively you can email us at consumer.services@denby.co.uk with your phone number and we will call you back.

UK & Republic of Ireland Delivery Prices

UK - £3.95 for all packages. (Orders over £50.00 qualify for free delivery to UK addresses)

Republic of Ireland Delivery Prices - £12.50 for all packages.

Continental Europe Delivery Prices

£15.00 delivery charge for all orders up to £50.00
£20.00 delivery charge for all orders over £50.00 and up to £150.00
£30.00 delivery charge for all orders over £150.00 and up to £300.00
£45.00 delivery charge for all orders over £300.00

VAT & Customs Duties

Value Added Tax is charged on most goods and services within the European Union. UK VAT is currently 20% and is included in all product prices displayed on the Denby Web Site.

We are required by law to collect VAT on orders despatched to addresses within the European Union.

Export

Products are intended for use in the UK and selected European destinations only. When placing your order, you are agreeing that you shall not, directly or indirectly, sell, export or transfer our products outside of the United Kingdom and Europe. Orders calling for shipments to known freight forwarders will be cancelled.

Cancellation and Returns Policy

If for any reason you are not completely satisfied with your purchase, you can cancel your order within 14 days of receiving your goods. You must notify Denby within 14 days of receipt by one of the following means: in writing to Consumer Services, Denby Retail Ltd, Denby, Derbyshire, DE5 8NX, by email to consumer.services@denby.co.uk or by telephone on +44 (0)1773 740899. We will then advise you on how to return the goods, so that they reach us speedily and safely. We would ask that you take good care of the goods whilst in your possession, that they are unused and returned to us with barcodes still attached and in the original packaging. Items purchased as Christmas gifts can be returned until the 31st January 2015.

If you wish to return goods then you will be required to pay the return delivery charges, as we will only refund the original payment for the goods and the associated delivery charge. If any goods are received in a faulty condition then please contact our Consumer Services team on +44(0)1773 740899 to discuss return options.

If you do cancel your order but do not return the goods, we may arrange to collect them from you at your cost. Your refund will be processed as soon as possible and within 30 days of the order cancellation at the latest.

These conditions do not affect your statutory rights as a UK consumer.

Use of Promotional Codes Terms and Conditions

Promotional codes can only be redeemed online at www.denby.co.uk and are only valid for orders for delivery in the UK and selected european destinations. Promotional codes cannot be used in conjunction with any other promotional code. Any refunds made will take into account the discount given on your original order. Promotional codes cannot be sold or exchanged for cash.

An Extra 10% off Denby with code XMAS10 Terms and Conditions

Offer code XMAS10 for an Extra 10% off is valid from Sunday 16th November until midnight on 22nd December 2014 for online purchases at www.denby.co.uk. XMAS10 code may not be used in conjunction with any other promotional code, including Tesco Clubcard vouchers. All products are offered subject to availability, while stocks last.

Tesco Clubcard Rewards Tokens

How to Use Your Token Codes

Visit www.denby.co.uk to choose the products you would like to spend your token code (s) on.

Add products to your www.denby.co.uk basket.

In the checkout process on the payment page enter your token code (s) into the area marked “Redeem a promotion code”. Please note: we can only accept two Tesco Clubcard set codes per order. For orders of more than two set codes, please place additional orders where required.

Enter the token numbers. More than 1 token code can be used in a single transaction, however the total cost of the products purchased, including any discounts, must equal or exceed the value of the token codes used.

No change is given from rewards token codes.

If the total amount exceeds the total value of your tokens you can pay for the rest of your purchase with a credit or debit card. Enter your payment in the section marked “Pay by Credit Card”.

Things to remember:

Token codes are valid for 6 months from issue. Remember to think about when you plan to use this token, to ensure it is still valid.

Denby currently only deliver to addresses within the UK.

Goods should be delivered within 7 days to anywhere within the UK.

Postage within UK (using DPD) is £3.95. Delivery on orders over £50 is free.

Postage where due cannot be paid for using token codes and must be paid for using a credit or debit card.

Denby E-gift certificates cannot be paid for using token codes and must be paid for using a credit or debit card.

Rewards token codes are not transferable.

The Clubcard Terms & Conditions are listed below. If you have any questions about these Clubcard Terms & Conditions please contact Tesco.

Tesco - Terms and Conditions for Rewards Tokens

Rewards tokens cannot be used in conjunction with any other discount, offer, scheme or promotion and cannot be exchanged in whole or part for cash.

All rewards are subject to availability and the standard terms and conditions, booking conditions or conditions of carriage of the Partner.

Where relevant, no change will be given if the value of the tokens is greater than the cost of the reward, but any shortfall can be paid to the Partner by cash or credit/debit card.

Rewards tokens can only be sent to the postal/email address on the Clubcard account of the Clubcard member and will be printed with the Clubcard members name and may include their postcode.

All tokens can only be used once and are valid for 6 months once issued unless otherwise stated.

Tokens should be received within 1 working day if the Order is fulfilled by email.

Tokens that are unused but in-date can be returned to Freetime for a points refund. Additional refund conditions may apply to specific products.

Reward Tokens cannot be transferred, bought, sold or in any way traded. They cannot be exchanged or reissued.

Tesco Freetime does not accept any responsibility for lost or stolen Reward Tokens.

Tesco Freetime reserve the right to claim back any Clubcard vouchers and/or points subsequently earned by the Clubcard member in lieu of any fraudulent claim for lost/stolen reward tokens.

Tesco Freetime may refuse (at all times acting reasonably) any Clubcard rewards order where there is evidence of abuse or attempted abuse of the Clubcard Scheme or where the customer has not acted as a consumer.

Where the order involves an electronic redemption/fulfilment with any of our Partners the Clubcard member is are agreeing that we will pass their name, address/email address and Clubcard number so that the Partner can fulfil their order. Partners will use the Clubcard members information to help them with any further orders. Where appropriate, Partners may use the Clubcard members information details in accordance with their privacy policy.

All prices and Clubcard voucher exchange rates and products and services are correct at time of going to print but may be amended at any time. Taxes and other duties, when they are applied, may be subject to alteration without notice.

Partners and services provided may be withdrawn or altered without prior notice.

These terms and conditions do not affect the Clubcard members Statutory Rights. The Tesco refund policy does not apply to Clubcard rewards purchases.

These terms and conditions replace all previous versions, are correct as of November 2010 and shall be governed by and construed in accordance with the laws of England, and any disputes will be decided only by the English courts. Tesco Freetime reserves the right to change these at any time, on reasonable notice for legal, regulatory, business or policy reasons. Clubcard members who continue to participate in Rewards following such a change will be considered to have accepted the updated terms and conditions.

A person who is not a party to these terms and conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these terms and conditions, but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

The Clubcard vouchers and are issued by and remain the property of Tesco which may, at any time, terminate the scheme or alter or amend the conditions of operation of the scheme.

Tesco cannot be held responsible for any loss of points or vouchers incurred as a result of out of date details.

The most recent terms and conditions can be found at www.tesco.com/clubcard/terms

Great Denby Cake Off Terms and Conditions

  1. Entry to the competition will be deemed as acceptance of these Terms & Conditions.
  2. The competition starts on the 4th of September 2014 and closes on the 31st of October 2014 at 11:59pm.
  3. Eligibility for entry is within Mainland UK, Republic of Ireland and Continental Europe, US and for anyone aged 12 years or over.
  4. Employees of Denby are excluded from entering the competition.
  5. Entry is by blog post featuring an image of your creation and a description.
  6. You must email the URL of your entry post to cakeoff@denby.co.uk Images must not feature watermarks.
  7. All submissions must be your own work, be the exclusive property of you the Entrant, and no third party rights may exist to any material entered.
  8. Denby cannot accept responsibility for submissions which are lost, damaged, delayed or spammed.
  9. Entrants grant Denby the license to use their submissions for all purposes connected with the competition, including but not limited to post-promotion publicity and the opportunity to offer the images to the media.
  10. Each individual is only allowed to enter the competition once.
  11. Competition prizes are as follows: 1st prize = £500 Denby E-voucher 2nd prize = Ultimate Baking Kit 3rd Ultimate Baking Preparation Kit.
  12. Prizes are non-negotiable. Denby reserves the right to offer an alternative prize in the event that the original prize is unavailable.
  13. The winners will be selected by our 3 judges. The judges decisions are final.
  14. All winners will be announced within 14 days of the competition close date. Winners will be contacted via email.
  15. Winners must confirm their acceptance of the prize within 14 days of notification.
  16. Denby reserves the right to amend these Terms & Conditions at any time. In the event that this happens, this document will be updated with the amended Terms & Conditions.

Win a Denby Dinner Set Worth £1000 Terms and Conditions

To enter the draw entrants need to complete all the marked fields on the registration form. No purchase necessary. The prize draw is open to UK visitors and a draw will be made from the Denby Pottery Company Ltd's database on the last day of February, May, August and November. The first entry chosen independently at random on the last day of the months shown above will win the prize of an 8 piece place setting Denby dinner service worth over £1000 retail value from the current Denby portfolio (includes dinner plates, teaplates, dessert/salad plates, soup/cereal bowls, noodle bowls, mugs, cups, saucers, teapot, small jug, sugar bowl, serving platter, covered serving dish/casserole and where featured, gourmet plates and bowls). Employees of the Denby Pottery Company Ltd, their agents, families and anybody professionally connected with the prize draw are not eligible to enter. Only one entry per household is permitted. The winner will be notified in writing within 28 days of the draw. The prize will be delivered by Denby's standard delivery service to a UK address within 28 days of winner notification. The winner's name and county will be made available by sending an SAE to The Denby Pottery Company Ltd, Denby, Derbyshire, DE5 8NX. All entrants accept that if they win their name and county will be made public in this way. No cash alternative will be offered. The promoter's decision is final. The promoter is the Denby Pottery Company Limited, Denby, Derbyshire, DE5 8NX.

Write a Review and enter the prize draw to receive a £50 Denby E-Voucher Terms and Conditions

To enter the draw entrants need to log in to their account and write a review on the Denby website about their product. No purchase necessary. The prize draw is open to all visitors, however Denby only ship to UK and Selected European destinations. The prize draw will be made from the Denby Pottery Company Ltd's review database on the last day of each month from all reviews submitted in that month. The first entry chosen independently at random on the last day of each month will win the prize and £50 will be credited to the winners Denby customer account to spend at www.denby.co.uk only. Employees of the Denby Pottery Company Ltd, their agents, families and anybody professionally connected with the prize draw are not eligible to enter. Only one entry per household is permitted. The winner will be notified by email within 28 days of the draw. The prize will be delivered by Denby's standard delivery service to a UK address within 28 days of winner notification. The winner's name and county will be made available by sending an SAE to The Denby Pottery Company Ltd, Denby, Derbyshire, DE5 8NX. All entrants accept that if they win their name and county will be made public in this way. No cash alternative will be offered. The promoter's decision is final. The promoter is the Denby Pottery Company Limited, Denby, Derbyshire, DE5 8NX.

Complaints

If you have a complaint, please contact us at consumer.services@denby.co.uk. Alternatively you can ring us or write to us at the address given above. We will do our best to resolve your query as speedily as possible, and will in any event contact you to acknowledge it within 5 working days.

We monitor our complaints procedures to ensure that they are fair and effective. But please let us know if you are not happy with the results.