Terms & Conditions

Delivery Information

Our Standard Delivery service aims to deliver your goods to anywhere in the UK within 3 - 5 working days of despatching your order using our contracted UK carrier DPD.

Please note that during our Bank Holiday Spectacular Event we expect to be very busy and therefore your delivery could take up to 10 working days to arrive.

Weekends and Bank Holidays are not classed as working days.

Goods are delivered Monday to Friday during normal working hours by our contracted carrier within the UK (DPD). The standard delivery charge is £4.95 per order. We now offer free delivery on orders over £50 to UK addresses for a limited time. This is based on our Standard Delivery Service. Unfortunately we are unable to deliver to PO Boxes.

Our Express UK Delivery service charge is £7.95 per order. Free Delivery on orders over £50.00 does not apply to Express Delivery.

Express orders placed by midday Monday to Thursday will be delivered the next day. Express orders placed on Friday, Saturday or Sunday will be delivered the following Tuesday. Deliveries do not take place on weekends or Bank Holidays. Express orders placed on a Bank Holiday will be processed the following working day, eg an order placed on Bank Holiday Monday will be processed on the Tuesday and delivered on the Wednesday. Deliveries to the Scottish Highlands & Islands, the Isle of Wight, the Isle of Man and Northern Ireland may take a little longer.

Please note that we do not process payment for orders until we have the stock and the order is released for our warehouse to despatch to you.

We are pleased to also accept orders via Shop Online for delivery within selected European countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Republic of Ireland, Romania, Slovak Republic, Slovenia, Spain. We aim to deliver your goods within 5-8 working days of despatching your order,however due to our busy Bank Holiday Mega Event orders will take longer to arrive. Please note that Weekends and Bank Holidays are not classed as working days.

Payment

We accept payment by credit card, debit card and Paypal on this site. Cards accepted are Mastercard, Visa, Visa Debit/Delta and Visa Electron. We do not process payment until the stock is in our warehouse and the order is released for despatch to you.

If you do not wish to send your details over the web for any reason, you can ring us on +44 (0)1773 740899 and we will be happy to take your order by phone. Alternatively you can email us at consumer.services@denby.co.uk with your phone number and we will call you back.

UK & Republic of Ireland Delivery Prices

UK Standard Delivery - £4.95 for all packages. (Orders over £50.00 qualify for free delivery to UK addresses)

UK Express Delivery £7.95 for all packages.

Republic of Ireland Delivery Prices - £12.50 for all packages.

Continental Europe Delivery Prices

£15.00 delivery charge for all orders up to £50.00
£20.00 delivery charge for all orders over £50.00 and up to £150.00
£30.00 delivery charge for all orders over £150.00 and up to £300.00
£45.00 delivery charge for all orders over £300.00

VAT & Customs Duties

Value Added Tax is charged on most goods and services within the European Union. UK VAT is currently 20% and is included in all product prices displayed on the Denby Web Site.

We are required by law to collect VAT on orders despatched to addresses within the European Union.

Export

Products are intended for use in the UK and selected European destinations only. When placing your order, you are agreeing that you shall not, directly or indirectly, sell, export or transfer our products outside of the United Kingdom and Europe. Orders calling for shipments to known freight forwarders will be cancelled.

Cancellation and Returns Policy

If for any reason you are not completely satisfied with your purchase, you can cancel your order within 30 days of receiving your goods. You must notify Denby within 30 days of receipt by one of the following means: in writing to Consumer Services, Denby Retail Ltd, Denby, Derbyshire, DE5 8NX, by email to consumer.services@denby.co.uk or by telephone on +44 (0)1773 740899. We will then advise you on how to return the goods, so that they reach us speedily and safely. We would ask that you take good care of the goods whilst in your possession, that they are unused and returned to us with barcodes still attached and in the original packaging.

If you wish to return goods then you will be required to pay the return delivery charges, as we will only refund the original payment for the goods and the associated delivery charge. If any goods are received in a faulty condition then please contact our Consumer Services team on +44(0)1773 740899 to discuss return options.

If you do cancel your order but do not return the goods, we may arrange to collect them from you at your cost. Your refund will be processed as soon as possible and within 30 days of the order cancellation at the latest.

These conditions do not affect your statutory rights as a UK consumer.

Quidco Cashback Offer Terms & Conditions

1. This offer is available to a UK resident who has not previously established an account at www.quidco.com (“You”).
2. In order to obtain the Offer Benefits, before the Offer Deadline You must both: Register an account at www.quidco.com (“Quidco”), including agreeing to our Account Holder Agreement and Privacy Policy (together, “Our Agreement”), for the first time (“Your Account”);and Make a Qualifying Purchase from Denby Pottery through the link at http://www.quidco.com/denby-pottery using Your Account. A Qualifying Purchase is one which has a tracked value of £10 or more, is tracked by us, and is confirmed by the Retailer and verified in accordance with our normal practices. See Retailers Quidco merchant page for full terms; Cashback may not be paid on VAT, delivery, card payment fees, taxes or any other additional charges.
3. The Offer Deadline is 30 days from Your registration date.
4. The Offer Benefits are: £10 Cashback – will be added to the Balance on Your Account within 30 days of Your Qualifying Purchase being confirmed; and One year’s free Premium Quidco account (www.quidco.com/premium-features/) – the year will commence will commence with the date when you open Your Account
5. We are entitled to take such steps as we deem appropriate to ensure that people who purport to participate in this offer have not previously established an account with us, attempt to avail of the offer more than once or otherwise act fraudulently, and to exclude them from the offer and from receiving Offer Benefits.
6. The opportunity to obtain Offer Benefits will lapse if You do not meet the timescales for establishing Your Account and making a Qualifying Purchase in accordance with Paragraph 2 above.
7. This offer, the Offer Benefits and all use of Quidco is governed by Our Agreement.
8. The provider of this offer is the proprietor of Quidco: Maple Syrup Media Limited, a company registered in England and Wales under company number 05498276.

Use of Promotional Codes Terms and Conditions

Promotional codes can only be redeemed online at www.denby.co.uk and are only valid for orders for delivery in the UK and selected european destinations. Promotional codes cannot be used in conjunction with any other promotional code. Please note that promotional codes cannot be used with Natural Canvas and Peveril, which are our 2 new ranges. Any refunds made will take into account the discount given on your original order. Promotional codes cannot be sold or exchanged for cash.

Tesco Clubcard Rewards Tokens

How to Use Your Token Codes

Visit www.denby.co.uk to choose the products you would like to spend your token code (s) on.

Add products to your www.denby.co.uk basket.

In the checkout process on the payment page enter your token code (s) into the area marked “Redeem a promotion code”. Please note: we can only accept two Tesco Clubcard set codes per order. For orders of more than two set codes, please place additional orders where required.

Enter the token numbers. More than 1 token code can be used in a single transaction, however the total cost of the products purchased, including any discounts, must equal or exceed the value of the token codes used.

No change is given from rewards token codes.

If the total amount exceeds the total value of your tokens you can pay for the rest of your purchase with a credit or debit card. Enter your payment in the section marked “Pay by Credit Card”.

Things to remember:

Token codes are valid for 6 months from issue. Remember to think about when you plan to use this token, to ensure it is still valid.

Denby currently only deliver to addresses within the UK.

Goods should be delivered within 7 days to anywhere within the UK.

Postage within UK (using DPD) is £3.95. Delivery on orders over £50 is free.

Postage where due cannot be paid for using token codes and must be paid for using a credit or debit card.

Denby E-gift certificates cannot be paid for using token codes and must be paid for using a credit or debit card.

Rewards token codes are not transferable.

The Clubcard Terms & Conditions are listed below. If you have any questions about these Clubcard Terms & Conditions please contact Tesco.

Tesco - Terms and Conditions for Rewards Tokens

Rewards tokens cannot be used in conjunction with any other discount, offer, scheme or promotion and cannot be exchanged in whole or part for cash.

All rewards are subject to availability and the standard terms and conditions, booking conditions or conditions of carriage of the Partner.

Where relevant, no change will be given if the value of the tokens is greater than the cost of the reward, but any shortfall can be paid to the Partner by cash or credit/debit card.

Rewards tokens can only be sent to the postal/email address on the Clubcard account of the Clubcard member and will be printed with the Clubcard members name and may include their postcode.

All tokens can only be used once and are valid for 6 months once issued unless otherwise stated.

Tokens should be received within 1 working day if the Order is fulfilled by email.

Tokens that are unused but in-date can be returned to Freetime for a points refund. Additional refund conditions may apply to specific products.

Reward Tokens cannot be transferred, bought, sold or in any way traded. They cannot be exchanged or reissued.

Tesco Freetime does not accept any responsibility for lost or stolen Reward Tokens.

Tesco Freetime reserve the right to claim back any Clubcard vouchers and/or points subsequently earned by the Clubcard member in lieu of any fraudulent claim for lost/stolen reward tokens.

Tesco Freetime may refuse (at all times acting reasonably) any Clubcard rewards order where there is evidence of abuse or attempted abuse of the Clubcard Scheme or where the customer has not acted as a consumer.

Where the order involves an electronic redemption/fulfilment with any of our Partners the Clubcard member is are agreeing that we will pass their name, address/email address and Clubcard number so that the Partner can fulfil their order. Partners will use the Clubcard members information to help them with any further orders. Where appropriate, Partners may use the Clubcard members information details in accordance with their privacy policy.

All prices and Clubcard voucher exchange rates and products and services are correct at time of going to print but may be amended at any time. Taxes and other duties, when they are applied, may be subject to alteration without notice.

Partners and services provided may be withdrawn or altered without prior notice.

These terms and conditions do not affect the Clubcard members Statutory Rights. The Tesco refund policy does not apply to Clubcard rewards purchases.

These terms and conditions replace all previous versions, are correct as of November 2010 and shall be governed by and construed in accordance with the laws of England, and any disputes will be decided only by the English courts. Tesco Freetime reserves the right to change these at any time, on reasonable notice for legal, regulatory, business or policy reasons. Clubcard members who continue to participate in Rewards following such a change will be considered to have accepted the updated terms and conditions.

A person who is not a party to these terms and conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these terms and conditions, but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

The Clubcard vouchers and are issued by and remain the property of Tesco which may, at any time, terminate the scheme or alter or amend the conditions of operation of the scheme.

Tesco cannot be held responsible for any loss of points or vouchers incurred as a result of out of date details.

The most recent terms and conditions can be found at www.tesco.com/clubcard/terms

Promotional Pricing

Please note that we do run promotional offers from time to time where our prices will change. Unfortunately we are unable to honour any price differences if you have placed your order at a higher price.

Promotional Code SAVOO10 Terms and Conditions

Promotional code SAVOO10 for an extra 10% off orders over £100 can be redeemed either online at www.denby.co.uk is valid until 21st May 2016. The online code SAVOO10 is only valid for orders for delivery in the UK and selected European destinations and is valid for one use per order per household. It cannot be used in conjunction with any other promotional code/offer or during any One Day 50% off Activity. Any refunds made will take into account the discount given on your original order. Promotional codes cannot be sold or exchanged for cash.

Promotional Code 20EVREQ Terms and Conditions

Promotional code 20EVREQ to receive a £20 Denby E-voucher when you spend over £100 is available from Thursday 30th June until 23:59 on Monday 4th July 2016. When you spend over £100 between 30th June and 4th July 2016 (excluding any delivery charges) at www.denby.co.uk and use promotional code 20EVREQ, we will send you a £20 E-voucher to use on your next visit to the Denby website, redeemable on orders over £50 during July and August 2016. The Denby E-voucher will be sent to the email address on your order and will be emailed to you w/c 4th July 2016. The E-voucher will expire on Monday 21st August 2016 and is valid on orders over £50, excluding any delivery charges. Only one promotion code may be used per order and per customer. This promotion may not be used in conjunction with any other promotional code, including Tesco Clubcard codes. Any refunds made will take into account the discount given on your original order. Promotional codes cannot be sold or exchanged for cash.

16 Piece Natural Canvas Competition

This competition is open to residents of the United Kingdom only, except employees Denby Retail Ltd, their families, or any other company professionally associated with the giveaway. It is a condition of entry to the competition that these rules are accepted as final and that the Entrant agrees to abide by these rules. Entrants must be aged 18 or over. The prize is a Natural Canvas 16 Piece Tableware Boxed Set. The prize is not transferable. No cash alternatives are available. Only one entry per person. Duplicate entries will be void. No purchase necessary to enter the promotion. Entry constitutes full and unconditional acceptance of these Terms and Conditions. Denby Retail Ltd is not responsible for lost, corrupted or delayed entries and reserves the right to disqualify anyone who violates these Terms and Conditions. The competition starts on Friday 22nd August 2016 and ends on October 28th 2016. Only those entries received within the designated entry period will be considered. Any form of Entry other than as described in these Terms and Conditions is void. By entering the competition, you are agreeing to be added to the Denby.co.uk email database. You can unsubscribe from the newsletter at any time. Denby Retail Ltd will not share your information with companies outside of the group for marketing purposes. Entry must be made by one individual Entrant; no group or organisation entries. Prize winner will be selected at random after the closing date. The decision of the judge shall be final and no correspondence or discussion shall be entered into. Entries that are found to contravene these terms and conditions shall be null and void, regardless of the stage of the competition. In the event that the entry of the winner being declared null and void, an alternative winner will be selected. The prize will be sent by Denby Pottery no later than 28 days after the competition has ended and is subject to stock availability. The winner is required to confirm acceptance of the prize and their contact details and postal address to the Promoter within 7 days of being contacted. In the event that the winner does not accept the prize within 7 days, or does not comply with these conditions, the Promoter reserves the right to select an alternative winner. The name and town/county of the winning Entrant can be obtained by sending a stamped addressed envelope to “Natural Canvas Competition 2016”. To Denby, Registered Head Office, Denby Retail Ltd, Denby, Derbyshire, DE5 8NX.

Promotional Code TENOFF Terms and Conditions

Promotional code TENOFF for an extra 10% off your next purchase can be redeemed either online at www.denby.co.uk or in any of our Denby outlet stores listed here and is valid until 31st January 2016. The online code TENOFF is only valid for orders for delivery in the UK and selected European destinations and is valid for one use per order per household. It cannot be used in conjunction with any other promotional code or during any One Day 50% off Activity. Please note the promotional code TENOFF cannot be redeemed against the product ranges Natural Canvas or Peveril. Any refunds made will take into account the discount given on your original order. Promotional codes cannot be sold or exchanged for cash. To use TENOFF in one of our outlet stores, please present the voucher in-store at point of purchase.

Promotional Code OFFER10 Terms and Conditions

Promotional code OFFER10 for an extra 10% off your next purchase can be redeemed either online at www.denby.co.uk or in any of our Denby outlet stores listed here and is valid until 31st August 2015. The online code OFFER10 is only valid for orders for delivery in the UK and selected European destinations and is valid for one use per order per household. It cannot be used in conjunction with any other promotional code or during any One Day 50% off Activity. Please note the promotional code OFFER10 cannot be redeemed against the product ranges Natural Canvas or Peveril. Any refunds made will take into account the discount given on your original order. Promotional codes cannot be sold or exchanged for cash. To use OFFER10 in one of our outlet stores, please present the voucher in-store at point of purchase.

Complaints

If you have a complaint, please contact us at consumer.services@denby.co.uk. Alternatively you can ring us or write to us at the address given above. We will do our best to resolve your query as speedily as possible, and will in any event contact you to acknowledge it within 5 working days.

We monitor our complaints procedures to ensure that they are fair and effective. But please let us know if you are not happy with the results.