Delivery Information

Standard Delivery

Standard mainland UK Delivery is normally within 3-5 working days after placing your order. However, sometimes during our sale or other busy periods, deliveries may take longer. If you have not received your delivery within 7 working days, please contact our Consumer Services team:

Email: consumer.services@denby.co.uk

Consumer Services: +44 (0)1773 740899

Goods are delivered Monday to Friday during normal working hours by our contracted carrier within the UK (DPD). The standard delivery charge is £5.95 per order. We offer free delivery on orders over £100 to UK addresses. This is based on our Standard Delivery Service. Please be advised that Weekends and Bank Holidays are not classed as working days.

Please note:

We do not process payment for orders until we have the stock and the order is released for our warehouse to despatch to you. We reserve the right not to accept your order at our own discretion.

We collect certain information when you place an order with us which is required to allow us to process your transaction and deliver your order. This includes your contact details, order details, details of your address(es) and payment details. We will use this information to process your transaction and dispatch your order via our couriers.

Unfortunately we are unable to deliver to BFPO addresses.

We are pleased to also accept orders via Shop Online for delivery within selected European countries: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Estonia, France, Germany, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain. We aim to deliver your goods within 8 working days of despatching your order.

For delivery charges within the European Union please see the table below: