The Denby Cookware Guarantee

Denby offers a 10 year and lifetime guarantee on Denby branded products listed in the leaflets below.

The guarantee covers faulty workmanship and/or materials when the product is used in normal, domestic conditions and in accordance with the care and use instructions provided. It does not cover normal wear and tear, commercial use or misuse of the product.

Click here to download our Cookware 10 Year Guarantee (PDF 774KB)

Click here to download our Cookware Lifetime Guarantee (PDF 774KB)

To claim under the guarantee please return the product, with proof of purchase and covering letter to the place of purchase, or to 'Cookware Guarantee Returns', Denby Pottery, Ripley, Derbyshire, DE5 8NX.

Defective products will be replaced free of charge with a similar product or one of equivalent value if the original product is no longer in production. Please note that in the case of a set, only the faulty item will be replaced. The following are excluded from the terms and conditions of the guarantee:

  1. Damage caused by normal wear and tear, accident, misuse, abuse or commercial use.
  2. Scratches, stains, discolouration, corrosion or damage from overheating, food or water. This also includes the non-stick coating.
  3. Consequential damage is expressly excluded from this guarantee.

The guarantee does not affect your statutory rights.

For more information on caring for your new Denby Cookware please click here.